Frequently Asked Question

We provided frequently asked question answers below, if you still have others questions, please click Contact Us ,send us an email, we will reply as soon as possible.

1. Leading Star Company is a trading company or a processing enterprise?

2. I can see that you have a great variety of products and your headquarters is located in Hong Kong. It makes me feel that you are a trading company selling things you have bought. Is that true?

3. Do you produce organic foods?

4. What certificates you have already?

5. What kind of equipment is used for the processing of foods?

6. Are you going to attend international foods exhibitions all over the world?

7. In case of quality issue, can we lodge a complaint, claim for compensation, ask for replacement or return of goods?

8. How long it will take for you to solve the problem of complaint?

9. How can you guarantee the safety and sanitation of your products?

10. Do you have a product recall system available?

11. Do you have a product tracing system available?

12. Do you have microbe detection and chemical analysis on your finished products?

13. How can I buy from you?

14. Can I only buy one bag (carton) of your products?

1. Leading Star Company is a trading company or a processing enterprise?

A: Leading Star Company was a trading company in nature when it was founded in 1983.At the end of the nineties, Leading Star Company established five food processing enterprise in Gansu, Jilin, Heilongjiang, Yunnan and Xinjiang of Mainland China, mostly producing pumpkin seed kernels, pumpkin seeds, sunflower seed kernels, pine nut kernels, walnut, raisins,beans, a variety of preserved fruits and dehydrated vegetables etc. Nowadays, Leading Star Company has already become a processing syndicate. Sometimes our mighty productive capacity might not meet the huge demand of our customers. Under such circumstance, we will purchase a small quantity of goods from other suppliers, but with the prerequisite of quality assurance.

2. I can see that you have a great variety of products and your headquarters is located in Hong Kong. It makes me feel that you are a trading company selling things you have bought. Is that true?

A: Some customers did have the same question. Actually, we have a great variety of our products because we have five large-scale food processing factories in Mainland China and they have different product lines.And of course, as what we have mentioned in the first question, we have about 5% of goods procured from other suppliers.

3. Do you produce organic foods?

A: Yes. Since 1998, we established eight organic production bases respectively in the areas like Heilongjiang and Inner Mongolia, covering an cultivated area of 10000 hectare. We have about 30 kinds of agricultural products such as pine nut ,sunflower seeds, pumpkin seeds, vegetables, goji berries and apples etc. , which are all BCS, CERES,ECOCERT or OCIA certified. The production bases annually produce over 1000 tons of organic sunflower seeds, 1000 tons of organic pumpkin seed kernels, 400 tons of organic pine nut kernels, 300 tons of organic walnuts, over 200 tons of organic goji berries, over 5000 tons of organic apples, over 1000 tons of organic vegetables .

4. What certificates you have already?

A: Our five factories have obtained ISO9001:2000 and HACCP certificates issued by the authorities such as SGS, and more than 30 kinds of products have been BCS, IMO, ECOCERT, OCIA certified. Moreover, over 40 kinds of products are awarded with KOSHER certificate.

5. What kind of equipment is used for the processing of foods?

A: Most of our factories have color selecting machine, destoner, gravity vacuum separator, screening machine, core crushing machine, sundries separator and cyclone duster imported for USA, British x-ray machine , and China-made metal detector, sterilization machine and magnet etc, in order to guarantee the high quality and high purity of our products and to remain our products free of malignant substance.

6. Are you going to attend international foods exhibitions all over the world?

A: Yes. We take part in world-famous foods fairs every year.

7. In case of quality issue, can we lodge a complaint, claim for compensation, ask for replacement or return of goods?

A: Yes, you can. If our customer has founded quality issue, our QC personnel will trace the record from raw material, storage, to processing and delivery, carry out analysis and look up the causes. If the quality issue is caused by us and has resulted in the loss of our customer, we will compensate the customer and replace goods, according to actual situation. In case of serious quality issue, the customer may require the return of goods.

8. How long it will take for you to solve the problem of complaint?

A: According to our rules, you will have our reply about our inquiry and way of disposal right within the date we received the complaint. And you will have our investigation result within 3 to 7 days. The period concerning compensation claim and return of goods will last a bit longer. But we promise that we will solve the problem as soon as we could, to meet your satisfaction.

9. How can you guarantee the safety and sanitation of your products?

A: Normally we have the following measures to do so: first, our factories and workshops are constructed according to HACCP standards. Second, our factories have been ISO9001:2000 and HACCP certified. The company organization operates according to these two standardized systems and our employees strictly implement sanitary standards in production. Third, we have invested a lot in purchasing advanced equipment from USA, England and other foreign countries, for example, destoner, gravity vacuum separator, X-ray machine, metal detector, color selecting machine, microwave sterilization machine etc.

10. Do you have a product recall system available?

A: Yes, we have a complete product recall system.

11. Do you have a product tracing system available?

A: Yes, all our factories have a complete record about storage, production and transport. It is traceable from raw material to finished products.

12. Do you have microbe detection and chemical analysis on your finished products?

A: We have chemical analysis section in every factory and we make regular check on microbe and culinary value. And we entrust authoritative organizations with the detection of other items.

13. How can I buy from you?

A: Please send e-mail to: office@leadingstarfood.com.
Or call us:

Tel:гл852 2803 7250

14. Can I only buy one bag (carton) of your products?

A: Sorry, you cannot. We do not handle retail business and we have big quantity processed. Taking pumpkinseed kernels for example, the annual output of our factories reaches 9000 tons. In general, we sell our products to brokers, packinghouses and super malls etc. outside China, and we do not sell directly the end users.

   
Leading Star Foods Ltd. / Leading Star Trading Co.
Tel: +852 28037250 Fax: +852 28586734
E-mail:office@leadingstarfood.com
Copyright 2008-2009, All rights reserved